FAQ

FREQUENTLY ASKED QUESTIONS:

Q: Do you work outside of the 10-Mile radius of Littlehampton?

Yes, but I will need to add extra charges for additional time and travelling costs. Please telephone for more information. Your initial consultation is Free of Charge and with no obligation, within the 10-Mile radius.

Q: I have bought my fabric already, will you make it up for me?

Yes, providing you are sure that you have sufficient, and that it is suitable for the purpose. Please note that a handling charge of £5 per Metre will be added to the making cost if you supply your own fabric.

Q: I have seen some fabric I like in a shop. How do I know how much to buy?

Once you have accepted my quotation for making your curtains, I will calculate your exact requirements. Please have all the details of the fabric to hand - Manufacturer/Name/Colour/Width/Pattern Repeat Measurements. I am able to supply virtually any fabric at a competitive price, so please ask me to quote to supply the fabric before purchasing elsewhere. Please note that a handling charge of £5 per Metre will be added to the making cost if you supply your own fabric. Ask me for a quotation, I can often offer competitive prices on the cost of fabric.

Q: I live too far away for you to visit me. Will you accept my own measurements?

Yes, some of my clients have moved away from the area but still commission me for their new projects. They provide me with digital photographs and measurements. I can arrange to have your items sent by courier. I'm afraid I cannot accept responsibility if incorrect measurements are given to me.

Q: Do you do alterations?

Unfortunately, due to Covid-19 and other issues, I no longer offer an alteration service.

Q: If I buy a Pole or Track from somewhere else, who will fit it?

I have a number of experienced fitters, depending on the job in hand. I will ask my fitter to liaise directly with you, to make a mutually convenient appointment. You will need to pay the Fitter directly. My fitter will give me all the measurements necessary to complete your project. Custom Bent & Bay Window Tracks require professional installation.

Q: Will I get a written quote?

Yes, together with a full set of Terms & Conditions.

Q: I have ordered a Roman Blind from you. Can it be fitted?

Yes, at additional cost payable directly to the Fitter. If you wish to fit your blind yourself, I will supply full fitting and safety guidelines. They are quite simple to fit, as long as you are able to use a drill and a tape measure. A very wide blind may require 2 people.

Q: As you work from home, do you have a proper working environment?

My workroom is in my home. However it is a dedicated workroom, with a large work table, and out of bounds to food, drink, pets and children.

Q: How can I pay?

I accept payment by cash, cheque or BACS.

Q: Who will hang my curtains?

If I have made your curtains for you, then hanging and professionally dressing them is usually included in the price. There will be an additional charge if you provide your own fabric. There are certain height, weight and access restrictions, in which case an additional charge will be made.

Please note that if there are any issues or problems with your existing curtain tracks or poles, then you will need to rectify these yourself.

Q. If I want to make my own curtains, will you just sell me the fabric?

Yes. I cannot guarantee to beat every on-line price, as I do not have the buying power of a large outlet. However in most cases I can provide very competitive prices from most major fabric houses, so please ask for a quotation. I will need the name of the manufacturer, collection, design and colour and any reference numbers you may have. I also supply linings and all the necessary sundries you may need, too. I can offer you a complete package to include fabric, lining and all necessary sundries to make your own curtains.